Manage User Access
• Review and respond to application access requests.
• Approve appropriate users.
• Remove users who no longer require access.
• Modify permissions when responsibilities change.
What Is A CGA?
A Carrier Group Administrator (CGA) is the designated representative responsible for managing Application Manager access on behalf of a PCRB and DCRB member carrier.
Carrier Group Administrators review user access requests, approve or deny application access as appropriate, and help ensure users maintain the permissions necessary to perform their responsibilities.
More importantly, CGAs help safeguard their organization’s access to PCRB and DCRB applications by maintaining accurate user information and ensuring access reflects current business needs.
As digital services continue to expand, the CGA serves as an important operational contact between the member carrier and PCRB.
Core CGA Responsibilities
Maintain Organizational Access
• Help ensure users have timely access to the applications required for their work.
• Review access periodically to confirm it remains appropriate.
• Coordinate changes resulting from organizational restructuring or staffing changes.
Support Security
• Help protect carrier information by ensuring application access is limited to authorized users.
• Promptly remove or modify access when employees change positions or leave the organization.
• Encourage periodic review of user permissions.
Support Effective Communications
• Maintain accurate contact information within Application Manager.
• Help ensure important PCRB and DCRB communications reach the appropriate individuals.
• Coordinate with internal departments when organizational information changes.
Serve As Resource
• Assist colleagues with Application Manager access questions.
• Coordinate with Central Support when additional assistance is needed.
• Help new users understand registration and approval processes.
Selecting the Right CGA
Selecting the right Carrier Group Administrator (CGA) is an important organizational decision.
Because CGAs manage access to PCRB applications on behalf of their organizations, they should be individuals who understand their organization’s structure, communicate effectively across departments, and can respond to access requests in a timely manner.
While each organization determines its own approach, successful CGAs often share several of the following characteristics:
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Familiar with the organization’s operations
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Understands departmental responsibilities
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Able to evaluate access requests
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Responsive to user needs
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Comfortable coordinating with PCRB and DCRB
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Expected to remain in the role for an extended period whenever possible
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Trusted by organizational leadership
CGA Resources
Communications
Subscribe to receive PCRB Circulars, Information Bulletins, Events and News as well as subscribe to receive PCRB Circulars, Information Bulletins, Events and News
Member Services
Explore applications, data platforms, and system resources supporting membership management, classification and rating, data reporting, compliance oversight, quality assurance, and advanced analytics.
Membership
Understand who our members are, what membership means, and how we support insurers operating in PA.
Application Manager
Your secure gateway to PCRB online applications and services.
CGA Playbook
Operational guide that helps CGAs operate with efficiency, accuracy, and authority.
Open Certification: A Step-By-Step Guide for CGAs
This video explains the PCRB’s annual Open Certification process for confirming your member organization’s carrier and contact information is accurate.
Questions?
For inquiries regarding CGA status or other CGA-related issues, contact Central Support at centralsupport@pcrb.com
Supporting Secure Access to PCRB Applications
CGA Best Practices
Review User Access Periodically
Regularly confirm users continue to require the permissions assigned to them.
Remove Access Promptly
Update user access whenever employees leave the organization or change responsibilities.
Keep Information Current
Review organizational contacts and user information periodically.
Respond Promptly
Timely approval of access requests helps minimize delays for employees who rely on PCRB applications.
Communicate Internally
Coordinate with department managers whenever questions arise regarding appropriate application access.
Plan for Continuity
Maintain multiple Carrier Group Administrators whenever possible. Document internal procedures for handling user access.